Automated Emails

Buyers receive automated emails for various actions on the platform, including account authentication, document requests, sample requests, quote requests, orders, and messages.

This article highlights examples of the emails you may receive, so you know what to expect in your inbox. If you are not receiving email notifications, please check out this article.

Note: MDM is available for purchase. Request a quick demo of MDM here.

Contents

Authentication

Document Request 

Sample Request

Request for Quote

Order

Messenger

Authentication

Complete Registration

Reset Password Instructions

Multifactor Authentication (MFA) - Please Confirm Your Identity

Document Request 

Request Received

• This automated email is triggered when a buyer submits a document request.

Approved: Your document request for {Product} was approved

• This automated email is triggered when a supplier approves the document request.

Completed: Your document request for {Product} was completed

• This automated email is triggered when a supplier sends the requested documents and completes the document request.

Sample Request

We Got Your Sample Request!

• This automated email is triggered when a buyer submits a sample request.

In progress: Your sample request for {Product} is in progress

• This automated email is triggered when a supplier qualifies the sample request.

Approved: Your sample request for {Product} by {Company} was approved

• This automated email is triggered when a supplier approves the sample request.

Shipped: Your sample request for {Product} was shipped

• This automated email is triggered when a supplier marks the sample request as shipped by adding the tracking ID and carrier name details.

Delivered: Your sample request for {Product} was delivered

• This automated email is triggered when a supplier marks the sample request as delivered.

Request for Quote

We Got Your RFQ Request!

• This automated email is triggered when a buyer submits a request for quote.

In Progress: Your RFQ for {Product} is in progress

• This automated email is triggered when a supplier qualifies the request for quote.

Approved: Your RFQ for {Product} was approved

• This automated email is triggered when a supplier approves the request for quote.

Completed: Your RFQ for {Product} was completed!

• This automated email is triggered when a supplier makes the request for quote as completed.

Order

Quote created - {Quote} has been updated by {Company}

• This automated email is triggered when a supplier creates and sends a quote.

We Got Your Order!

• This automated email is triggered when a buyer completes an order.

Document has been added to order

• This automated email is triggered when a supplier attaches a document to the order.

Confirmed Status - Fulfillment status for {Order} has been updated

• This automated email is triggered when a supplier updates the order’s fulfillment status to confirmed.

Shipped Status - Fulfillment status for {Order} has been updated

• This automated email is triggered when a supplier updates the order’s fulfillment status to shipped.

Messenger

You have a message waiting on Knowde

Incoming Invitation

Meeting Invite - You are Invited!

Email Confirmation

New Message - {User} at {Company}