Troubleshooting for Common Issues

Note: PIM is available for purchase. Request a quick demo of PIM here.

 

Contents

Get Support with Technical Issues

How to resolve Login or Access issues in the PIM System

Issues making updates within PIM

 

Get Support with Technical Issues

If you are facing any technical issues, follow these steps to receive support from Knowde’s customer service team:

  1. Navigate to PIM Help at the top right corner of the Knowde PIM Platform 
  2. Click on Submit Help Request
  3. Fill out the form and describe the issue you are facing

A customer service representative will reach out to resolve your issue as soon as possible.

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Note: A data sync error is an example of a technical issue that may occur. If this occurs, please submit a help request.

 

How to resolve Login or Access issues in the PIM System

  1. Try resetting your password by clicking Sign In
  2. Enter in your email
  3. Select “Reset my password” on the "Enter your Password" screen.
  4. Follow the prompted instructions

If you still have problems accessing your account, please submit a help request.

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Permission Issues 

If you are experiencing issues making updates within your PIM, reach out to the Admin of your PIM Account to ensure you have the proper permissions set. If the problem persists, please submit a help request.

 

Still need help?

Submit a Request

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