Using Knowde Messenger

Knowde Messenger is a chat feature that allows buyers to communicate effectively and quickly with suppliers. You can also access Knowde Concierge through the chat as well. 

In this article, you'll learn how to use Knowde Messenger.

Note: This feature is available to all Buyers



Getting Started with Knowde's Messenger 

How do I find the right Experts?

Sending a Message to an Expert 



Getting Started with Knowde's Messenger

Navigate to the right corner of your window and click on the chat icon to start a chat. Feel free to reach out to a Knowde Concierge should you run into any questions or technical problems that prevent you from progressing on our platform! The Knowde Concierge is located at the top of the chat box at all times.

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If you are visiting our website for the first time:

  1. Log in or register for a Knowde account in order to talk to Experts 
  2. Navigate to the bottom right corner and access the Messenger by clicking on the icon

How do I find the right Experts?

Tip: You can also find Experts by navigating to any Storefront in Knowde and clicking Ask an Expert

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  1. Navigate to the top left corner of the page and click on the three horizontal lines icon
  2. Select Suppliers to see a full list of suppliers on Knowde's marketplace
  3. Search or filter by Industries or Products the suppliers provide
  4. Select a supplier you are interested in to visit their storefront 
  5. Click Ask an Expert and select an expert to speak with!

If you don't see the tab presented, it's possible that Storefront hasn't added their Experts yet. In that case, click on the Messenger icon at the bottom of your screen and reach out to our Knowde Concierge to get your questions answered!


Sending a Message to an Expert

Once you find an Expert, type in your question and hit send! Rest assured your message will be returned as soon as possibly. Experts receive a notification whenever you ask them a question to ensure your questions are never left unattended.


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